Terms and Conditions

Welcome to Activi. These Terms and Conditions (“Terms”) govern your use of the Activi website, platform, and services.

Activi is a platform where parents can discover and book activities for their children, and where activity providers can list and manage their activities.

By creating an account, accessing the platform, or using Activi services, you agree to these Terms. If you do not agree with these Terms, you should not use the platform.

1. Definitions

For clarity, the following terms are used throughout this document.

Activi

The Activi platform, website, and services.

Parent / Guardian

An individual using Activi to discover or book activities for a child.

Child

A minor whose activities are managed through a parent or guardian account.

Activity Provider

A business, instructor, organization, or individual offering activities.

Activity

A class, lesson, camp, tutoring session, or program listed on Activi.

Booking

A reservation or purchase made through the platform.

2. The Role of Activi

Activi operates as a marketplace platform.

• Parents can discover and book activities
• Providers can list and manage their programs

Activi does not operate, supervise, or control the activities themselves. Activity providers are independent businesses or individuals responsible for:

• Running their programs
• Ensuring participant safety
• Maintaining appropriate insurance
• Managing staff and instructors
• Complying with applicable laws and regulations

Activi’s role is limited to providing the technology that enables discovery and booking.

3. Eligibility to Use Activi

• You must be at least 18 years old
• Parents must create and manage accounts for children
• Children may not create accounts directly

By using Activi you confirm that the information you provide is accurate and that you are legally able to enter into these Terms.

4. Parent Accounts

Parents can create accounts to:

• Discover activities
• Book programs
• Manage schedules
• Track participation

Parents are responsible for:

• Maintaining account security
• Ensuring information accuracy
• Supervising their child’s participation

5. Child Profiles

Parents may create profiles for their children to organize activities. Profiles may include:

• Age or age range
• Interests
• Activity participation history

Parents maintain full control of this information.

6. Activity Listings

Activity providers create listings that may include:

• Program descriptions
• Age groups
• Schedules
• Pricing
• Locations

Providers are responsible for ensuring listings are accurate and up to date. Activi does not guarantee listing accuracy.

7. Bookings

A booking may involve:

• Selecting an activity
• Choosing dates or sessions
• Providing participant information
• Completing payment

Once a booking is confirmed, the agreement is primarily between the parent and the activity provider.

8. Payments

Payments through Activi are processed by secure third-party payment processors. Activi does not store full credit card information.

By completing a booking, you agree to pay the listed price and any applicable taxes or processing fees.

9. Cancellations and Refunds

Cancellation and refund policies are determined by the activity provider. Providers may define policies regarding:

• Refund eligibility
• Cancellation deadlines
• Rescheduling options
• Credits for future activities

Activi may assist with communication but does not control provider decisions.

10. Provider Responsibilities

Providers agree to:

• Provide accurate listings
• Maintain qualifications and certifications where required
• Maintain required licenses
• Carry appropriate insurance
• Ensure a safe environment for children

11. Provider Accounts

Providers are responsible for:

• Maintaining accurate business information
• Managing schedules
• Honoring confirmed bookings
• Communicating clearly with parents

12. Platform Fees

Activi may charge providers fees for services including:

• Booking commissions
• Subscription plans
• Featured listings
• Payment processing fees

Parents are not charged for browsing activities.

13. Acceptable Use

Users agree not to:

• Provide false information
• Interfere with platform operation
• Use the platform for unlawful purposes
• Harass other users

Accounts violating these rules may be suspended or terminated.

14. Reviews and Feedback

Activi may allow users to leave reviews. Reviews must reflect genuine experiences and may not contain offensive or misleading content.

15. Platform Availability

While we work to maintain reliable service, Activi cannot guarantee uninterrupted platform availability.

16. Safety Disclaimer

Activi helps parents discover activities but does not supervise or control programs. Parents should evaluate providers independently.

17. Limitation of Liability

To the extent permitted by law, Activi is not liable for:

• Injuries during activities
• Provider misconduct
• Errors in listings
• Disputes between parents and providers

18. Account Suspension or Termination

Activi may suspend or terminate accounts that violate these Terms or misuse the platform.

19. Privacy

Your use of Activi is also governed by our Privacy Policy.

20. Changes to These Terms

We may update these Terms periodically. Continued use of the platform after changes means you accept the updated Terms.

21. Governing Law

These Terms are governed by applicable laws in the jurisdictions where Activi operates, while respecting consumer and data protection laws in the EU, UK, and United States.

22. Contact Information

If you have questions about these Terms:

Email: legal@activi.com